Include the constituent's name in the Failure notification emails from Blackbaud
Occasionally, Online Sales constituents misspell their email address, which of course generates a bounced email notification.
The email notifications don't have any helpful information in them to let us know which constituent's email address is wrong so we can call him/her to get it corrected.
Here's an example:
Bounced Email Address: @me.vom
Email ID: 23613359
Job:Blackbaud Internet Solutions Email
Subject: The Mariners' Museum - eTickets
From:The Mariners' Museum
Date:2013-04-09 18:55:51
Bounce Message: [DNS ERROR] Non-existent domain, MX record
Email Text Content:Thank you so much for your order. Your tickets are now available $$F.15.8.0.$$on this web page$$F.15.9.0.$$. If you have any questions about your tickets, please contact us with order number $$F.15.10.0.$$.
There's no way to know who to contact so he/she can get their tickets.
Thanks for considering!
Guest
For this, I copy/paste the email into the constituent email search and then contact the patron.
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