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Include the constituent's name in the Failure notification emails from Blackbaud

Occasionally, Online Sales constituents misspell their email address, which of course generates a bounced email notification.



The email notifications don't have any helpful information in them to let us know which constituent's email address is wrong so we can call him/her to get it corrected.



Here's an example:


Bounced Email Address: @me.vom


Email ID: 23613359


Job:Blackbaud Internet Solutions Email


Subject: The Mariners' Museum - eTickets


From:The Mariners' Museum


Date:2013-04-09 18:55:51


Bounce Message: [DNS ERROR] Non-existent domain, MX record


Email Text Content:Thank you so much for your order. Your tickets are now available $$F.15.8.0.$$on this web page$$F.15.9.0.$$. If you have any questions about your tickets, please contact us with order number $$F.15.10.0.$$.



There's no way to know who to contact so he/she can get their tickets.



Thanks for considering!
  • Guest
  • Jan 4 2016
Sales
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  • T. Rash commented
    September 02, 2021 19:33

    For this, I copy/paste the email into the constituent email search and then contact the patron.

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  • +2

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