Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Ability to Void a Refund

Simple option.  The ability to void a refund that has been applied to a payment.  For instance - take a payment in check form and give a partial refund to cash.  Wanted to be able to void the refund and cancel the payment to avoid issuing a check internally.

  • Guest
  • Feb 4 2016
Sales
Customer references Helps internally not to have to issue a check
  • Feb 18, 2016

    Admin response

    We'll continue to monitor this as part of a larger effort on financial management in Altru.

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  • Guest commented
    September 07, 2016 21:01

    This is madness. If I do a partial refund, say someone didn't get the discount they were supposed to, I can do a partial refund for just the discount amount. I can't, however, refund them later if they decide to cancel. This is a major problem that we will be facing frequently and has a huge impact on our financial reporting.

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