Altru Ideas

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Unable to update the host name on preregistered program

When a constituent registers for an event online, the host is determined by the constituent that makes the payment. If you change the patron on the order, the host name does not update to the new host. The host name should update based on the patron associated with the order. 

  • Kayla Clark
  • Aug 11 2016
  • Reviewed
Customer references Cheekwood
  • Attach files
  • Nick Gaffney commented
    07 Oct 14:19

    Please fix this; it's a bug in the system. It shouldn't have to be a request (that was first made in 2016!!)

  • Mayada Wadsworth commented
    25 May 23:02

    We are approaching 8 years since this idea was posted, and it has been a problem for us every year.

  • Guest commented
    09 Apr 12:51

    Yes as stated in the comments, this would be SO helpful for summer camp registrations. Parents do not read and are putting their children as the person paying.

  • T. Rash commented
    March 24, 2023 14:21

    I have put a disclaime on our registration form telling the parents how to fill it out, but I still get a lot that don't do it correctly, using the child's name where the "host" name (or parent name) should be. Since I can't change this, I go into the account and put "Jane Doe is adult" in the comments. No reason I couldn't just edit the host.


    Also, if they transfer to a different class, the host name doesn't transfer with them, so I have to manually do that, as well.

  • Meghan Dye commented
    February 28, 2023 16:28

    Surprised there are not more recent votes and comments for this. Especially important for our camp programs where we want the information for both the parent and the camper on the same roster.

  • Guest commented
    December 13, 2019 21:07

    However this can be fixed it needs to  be fixed where it can be edited. I have over 300 duplicates that were created because of this and the fact that I cannot fix them is not good. We need clean systems for what we do, not being able to properly clean up the system in house with this issue is not ideal for a system as robust as this.  

  • Echo Paixao commented
    May 03, 2019 16:19

    Please look into improving this! It would be helpful! 

  • Shelli Campbell commented
    May 03, 2019 14:07

    I now have over 4 dozen Summer Camp registrations where the parent either put the child as the registrar or the parent as the participant. I think it's CRAZY that a system like Altru can't figure out how to solve this very real problem. Please, Please fix this issue!!

  • Guest commented
    May 02, 2019 21:54

    Very needed...

  • Jim Breitinger commented
    May 02, 2019 21:51

    This would be really helpful!

  • Annie Young commented
    May 02, 2019 21:48

    Great idea!

  • Guest commented
    May 02, 2019 21:36

    We experience this frequently with parents registering children and accidentally entering themselves as the participant. The workaround to add a host retroactively is not ideal. 

  • Mandy Stein commented
    October 31, 2018 18:32

    Register online that is. Sorry.

  • Mandy Stein commented
    October 31, 2018 18:32

    I would also like to see people be able to register as a company, then add registrants. Keeping the Company as the host.