Altru Ideas

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Audit trail for refunds on unresolved online sales orders and canceled payments

In Altru when an unresolved online sales order is canceled, or a daily sales transaction that was paid with a credit card is canceled before the order is completed a refund is initiated. Although the refund shows in our merchant account there is no record of it in Altru which can create reconciliation issues. Is there a way you could add some kind of tracking feature in Altru for these types of transactions?

  • Guest
  • Jan 17 2017
  • Reviewed
Sales
Customer references Cincinnati Nature Center
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  • Mary Solorzano commented
    March 31, 2017 00:08

    This is creating issues for my organization as well; I"d really like to see a solution.  The lack of an audit trail for refunds can be a real issue.

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