Altru Ideas

Accurate Event Reporting - Total Revenue and Payments Report

We set up an event incorrectly and instead of the money going toward Event Registration on the Total Revenue and Payments Report it went to Donation.  When we set up the event again and correct this time and refunded the tickets with the incorrect event and registered them for the correct event - the TRPR showed a refund to the donation (which was correct), but also a refund to the Event Registration (which is the problem since it never hit this line to begin with). 

This issue is caused by the way the total revenue and
payments report is designed.  Please change this.  For reporting, it now shows two refunds when it should only be refunding the line/bucket it hit to begin with (Donations).  Since all the money went to donation, it should only be refunding the Donation, but it's refunding Event Registration AND the Donation.  Huge problem for us when we run this report!!!  Please, please get this corrected!

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  • Jan 4 2016
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