Current issues we have are:
- The matching algorithm is flawed when matching existing members for Altru online accounts.
- The online account provides little to no value for members other than discounts.
- It creates duplicate records
- It frustrates members and creates more support calls
Desired functionality
- Member checkout with member ID or phone match
- Allow members to reset password via SMS or email or security questions
- Allow members to download a copy of their member cards
- Allow members to see their benefits
- Allow members to download tax documents
- Allow members to set communication preferences
- Allow members to update address, phone, email
- Allow members to set desired salutation style for contact
- Allow members to receive notifications once they log in
- Provide a login API that can integrate with Wordpress for SSO between Altru and WordPress.
- Auto-detect members and prompt to create an account while still discounting the order
- Provide entitlements without an account by using better matching
Guest
