Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Prevent primary member from being switched automatically with renewal payment

We face trouble with the role of primary member on a membership being switched whenever the non-primary member makes a renewal payment. The primary member's record is the one that has relationship managers, constituent codes, attributes, and cleaned up name formats attached. When an online or Daily Sales payment prompts the primary role to switch, we effectively lose all that, which can result in some big errors.

I am proposing that this automatic change should no longer be possible, and that the role of primary member only be able to be edited manually. Or, that at the least there be a setting where we can determine if this works for our organization and turn it off it desired.

  • Guest
  • Sep 17 2018
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