We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
The fix for partial refunds in event packages does not allow you to refund for specific dates. For example, if I create an $80 package for a series of events that occur once a month for four months (Jan, Feb, March, and April), and one program gets canceled for January. Altru will not let you refund $20 for January only. The refund will divided up and spread across all four months ($5 from Jan, $5 from Feb, $5 from March, $5 from April). This would make accountants needlessly do four times the work. Event packages are not useful for our organization currently, and the partial refund fix is not helpful. Our organization will not use event packages.
Customer references | Cincinnati Nature Center |