Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

No flat fee per transaction due for $0 total after discount

Currently, if there is a flat fee in affect, even transactions of $0 can be charged a fee. For online transactions that have a flat fee service charge, there should be no flat fee when the total due is $0 after discounts have been applied.

The automatic removal of a flat fee is useful for giving members automatic 100% off discounts on reservations for guests admission tickets (each membership level includes benefit to bring a number of guests). Non-member patrons who do not have this benefit, would be charged the fee.

Members and patrons who use 100% off discounts (automatic and code) in online sales would benefit. Your organization would benefit by not upsetting customers with fee on $0 sales order.

If the total order amount is $0, Altru would automatically not apply the flat fee. Alternatively, on the Altru setup screen for a flat fee, there would be a checkbox to automatically remove the fee if the total amount on the order is $0.

  • T Jen
  • Aug 18 2020
Sales
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  • Patrick Weisz commented
    October 08, 2020 15:08

    This needs to happen ASAP . Most organizations are handling their admissions using a reservation system now and will be for a while. We are losing out on high credit card fees by having to make the choice of having fees on or off in an all or nothing situation.

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  • Greg Post commented
    August 25, 2020 21:53

    I Agree and added a similar suggestion - that you have the option of setting the fee to be based on the original price or the net price.

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