Fundraising functions such as Interactions, Plan Outlines, and Opportunities should be included in the Accelerate training program as part of initial implementation. This functionality is a major part of the software and is the reason why we switched from our previous ticketing platform, but we received no guidance on how to use it. We went live at the end of last month, and we've been half-using the system until all of my users can complete the Identifying Your Next Major Donor course (which is not offered every month). Making fundraising training part of the implementation will ensure that organizations are getting all of the functionality they're paying for as soon as they go live.
Helen O'Rourke
