I've set up a monthly business process (Admin>Business Processes>Job Schedules) to notify members via EMAIL that their membership is expiring next month and will be automatically renewed. The business process "completed", however I cannot see that the email was sent. I have a screen shot of the email status for the renewal effort.
When processing renewals that incorporate emails, I will export the effort and manually initiate the sending of the emails. I'm hoping I won't have to initiate the email for the auto-renew notice.
Treanor - Blackbaud Support: Thank you for your patience! So in order for these emails to send, you will need to click "Start Email Job" here: https://www.screencast.com/t/ZVPHWL1Qssq The process will automatically run, but you will still need to go in and select this option for the emails to send.12:58:04 PM
Me: Ok. So even though the membership effort automatically runs, the email is not automatically sent. Is it possible to set up a business process that automatically starts the email job?
Treanor - Blackbaud Support:That's correct! And there is not currently a process that we could create that would automatically send out these emails.
claudia smith
Really not much point in it being automatic, if it isn't fully automatic!
Attachments Open full size