Altru Ideas

Manual Input Option While Using EMV Terminal

We just bought 3 WISEPOS E terminals from Altru that are great, but we have lost the ability to manually input card information, which is a pain when taking phone orders. We would love a feature to be able to use both without needing to have a "spare device" as is currently suggested. Thank you! https://kb.blackbaud.com/knowledgebase/articles/Article/196032

  • Guest
  • Jun 2 2022
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  • Guest commented
    June 07, 2022 14:30

    Hello,

    Thanks for creating this idea and linking that KB! If you use Advance Sales exclusively for card not present transactions, we can adjust the workstation's settings to allow for manual entry from the workstation's keyboard/touchscreen without the need for a spare device.


    Steps:

    1. Click Tickets > Workstations > Click on the name of the workstation

    2. Click on the Payment Terminal - EMV tab > Click edit

    3. Uncheck Advance Sales > Click Save


    You should be prompted with the Blackbaud Checkout Screen that should allow manual entry.

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