Over the past 6 months we have had a recurring issue where online registrations are not receiving an acknowledgement email. This happens with ~half our our programs now (increasing severity). After many interactions with customer support, the answer continues to be that this issue is not a priority.
I would like it to be a priority!
I have to double check that every event is working properly and, if it is not, I have to manually send each acknowledgement, tracking who has already received theirs. Often, registrants will re-register because they never received their confirmation, which is particularly problematic for our low capacity programs. I have also had to field a number of complaints.
Marisa Gomez
