Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Bug Fix: incorrect instructions for expired passwords

The on-screen instructions for expired passwords are INCORRECT and do not allow the patron to log in. This has been the case since the July 2022 security enhancements which force patrons to update their passwords, however the instructions lead them to a dead end. Specifically they are instructed:

Your password has expired and must be changed. Select "Forgot your password?" below to continue.

However there is no link to click. When the patron clicks "Submit" they receive a 404 error.

This Blackbaud bug will cause frustration and registration issues for a large number of our camp patrons during busy camp registration on February 1st. 634 of our 753 camp patrons from last year have expired passwords, and have not reset them despite reminder emails asking them to do so. Please update these instructions so that our patrons can have a smooth checkout experience.

  • Alison Long
  • Jan 21 2023
Web Forms
Customer references All camp patrons who must log in to receive member discounts.
  • Attach files
  • Guest commented
    January 25, 2023 15:41

    It looks very unprofessional to have an alert that tells our customers to click on a link that isn't there - and it's frustrating for them. Why would they put in the time to register, which is time consuming as it is, if they encounter a dead-end error like this right on entry?

    Attachments Open full size
  • candy farr commented
    January 22, 2023 16:25

    This is crucial for providing a smooth and positive registration experience for our members. Definitely need this before February 1 which is our first day of camp registration for members.

    Attachments Open full size

Related ideas