Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Email for people who have online payments that didn't go through

When a payment is declined online, the purchaser should get an email letting them know that. We have had several that get the error, then have looked at their bank statement and see the "pending" and assume it went through, even though there is a Gateway Decline our our side. This does not make our customers happy.

  • T. Rash
  • May 30 2023
Best Practices
Customer references All of the ones that are upset that the payment still shows on their bank statement.
  • Attach files

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