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Ability to unlock user accounts.

As a manager, I have no ability to manually unlock a user's account once there have been too many login attempts. Currently, the only way to unlock the account is to wait 24 hours, or have the user clear the cookies/cache and wait 1 hour.

My organization works with an older population that does not know how to do this. As a manager, I need the ability to unlock these manually myself, especially during busy events.

  • Guest
  • Feb 14 2024
Web Forms
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  • Guest commented
    14 Feb 15:42

    Attached is an example of an error my users constantly get. The inability to manually unlock accounts make me look like I am offering poor customer service. There is no way to immediatley fix this problem when it occurs.

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