We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
PLEASE make it so that the expired link leads to a page that says something like "This link has expired, please request the link again" instead of leading to a login page.
The link from the Forgot Password email expires after a certain amount of time, I do not know the length of time. Once expired, it then leads to a "Login page" that looks very similar to the "Reset Password" page. This is confusing for patrons. They think they are entering a new password to be saved, but the link is just expired and does not tell them that it is expired.
It would also help if the email with the link said something about the link being temporary and will expire after X amount of time. The email itself with the link to reset their password is not customizable by us.
Agreed! This is very confusing for users.