Altru Ideas
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
Yes - this needs to be an option. It takes multiple steps to correct when a donor puts it in as a donation and then you have messy records showing the original "order-donation" along with the corrected pledge payment.
It is WILD that this isn't an option. Please make online pledge payments possible!
YES....This!!! Please Blackbaud. There has to be a solution to this messy work-around. Thank you!!
Refunding the payment and then re-adding as a payment is not a good solution, it causes problems for development since the see both and think there are two gifts. It is hard to exclude the refunded payment when in certain areas of Altru.
Yes, please come up with a way to edit the online payment and apply it to the pledge installment.
Wholeheartedly agree with the detail that Maya explained. Having to refund is an issue, especially since it sometimes double counts the order and subsequent pledge payment when you run reports.
Even if they couldn't do this specifically through the online interface, it would be very helpful if you could apply an online payment to a pledge in the back office, so that you could apply the money to the correct place without having to do a refund to "other payment method", then book correctly using "other payment method".
Every now and then someone just pays the money for their pledge online and what we're really like to be able to do is just be able to edit that payment so that it becomes their pledge payment instead of just a donation.