Altru Ideas
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
I have a similar issue--so perhaps Altru could provide an option to organizations to make their decisions about when new membership level goes into affect for midterm upgrade-renewals and downgrade-renewals.
We definitely need a member to be able to continue to receive benefits at the higher level if they paid for them, even if they downgraded. Downgrade should only take effect on the expiration date of previous membership.
We allow members to take advantage of their upgrade benefits if the upgrade-renewal is during their renewal window (roughly 3 months until expiration), however if a member upgrade-renews very early in their membership, this always gives us a headache. When I am on the phone with the member, I advise them to upgrade their current term and then renew at their desired level, but this is hard to communicate for online transactions.