Altru Ideas

With the latest update to Altru, we now have the ability to create a custom acknowledgement email for each event that a customer might buy from us online. We offer many different events that take place at four different museum sites. This seemed like good news, as it would do away with our single, ‰ÛÏgeneric‰Û acknowledgement email that we‰Ûªre currently using.


So, it all sounded like good news...until I discovered that if the customer buys tickets to events at two or more of our museum sites, they will receive a separate email for each site that they bought, since we have created custom emails for each of those sites. This is not what we envisioned and not what we want to occur.


We would love for the customer who buys events at multiple sites to receive one acknowledgement email instead of several.