Ability to email eTicket when purchased in daily sales
We have a ticketed event coming up. We'd like to use the eTicket option so we can scan them as people arrive. However, we want to be able to sell the tickets at the front desk. Is there way to e-mail an eTicket to the purchaser if they purchase with cash at the front desk? It would make it really helpful so we can scan in all the ticket on arrival. We like to know how many people show up as well as how many are sold.
Also is there a way to check a person into an event if they buy their ticket at the door? They may or may not be in our system...
As we continue to adapt our ticketing program, we would love to have an eTicket option for Daily Sales purchases. We run larger outdoor events in the summer, and having the option of an eTicket rather than a printed ticket would make our process more efficient. Plus, many of our customers have come to expect everything in a digital format.
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With new procedures in place for many museums requiring advance purchase and registration due to capacity reductions, having the option to email tickets for advance sales is becoming critical to maintain contactless entry procedures. Much less so for daily sales.
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If we had to pick one, Advance Sales would be my vote. Especially now with the current situation and most places going to online/advance sales ticket purchases.
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Same template would be fine. The lack of an eticket from advance sales is frustrating. It would be a great way to end a phone call by saying the patron's tickets are being sent to their email. It would also be great for daily sales, but if I had to pick one, it would be advance first.
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Same template would be fine, but we'd need this in both Daily Sales and Advance sales if we were to start scanning tickets (we're looking into making this change but the inability to send tickets through these sales methods is a major hindrance).
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-I would say that a custom template is nice b ut not necessary. I think the e-ticket already looks cleaner and more usable than the existing ticket template in Advance Sales.
-Advance Sales, though both would be useful
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Thanks for your help in implementing this feature! Patrons and our staff would love to see this become available.
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The same ticket would be fine, but this ticket needs to be customizable.
It would be nice for this to be an option in both advance sales and daily sales
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Fantastic to see this idea is being pushed into the development funnel! We will always value as much customization as possible. I'd like to see a customizable e-ticket template for each program. I would prioritize distribution from advance sales over daily, but would want each implemented in time. This truly has been one of the most inhibiting factors in our goal to elevate guest experience. Guests expect digital options that we just cannot provide at this time with Altru.
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Hi Hank,
This has been at the top of our list of improvements to Altru as an organization since we started. We have a multi-week, high volume ticketed event yearly and this would be a game changer for streamlining it.
Regarding the feedback points:
1) Ticket customization would be nice to have, but the existing eTicket design would be fine if it means this functionality gets implemented
2) Having both sales methods would be nice to have, but if we had to choose one it would be Advance Sales.
Thanks!
Jesse
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Thank you all for the amazing response/feedback! Please keep it coming, we'll be incorporating this feedback and circling back with more questions and/or opportunities for discovery calls.
Thanks again!
Hank
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To clarify; we would hope that the same acknowledgment email that we set up in webforms for online program sales (with ability to add info, images, create ticket link) would send automatically when a sale was completed via Advance Sales as well.
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The ability to email tickets for a transaction done through advanced/daily sales would be fantastic. I've found working with a call center now for 3 years, that customers calling in really want e-tickets, and don't want to have to worry about collecting their tickets at Will Call the night of the event. I gree with previous comments that it doesn't seem professional or go over well with the customer when they have to go through another step in order to get a ticket.
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So excited this is being considered!
Thank you!
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The same eTicket template would work for our organization. Preference would be in Advance Sales if one had to choose. I could see it being used more for phone orders, which we tend to use Advance Sales for.
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Thank you soooo much for working on this!! Advanced Sales would be the best option for us because we often process orders over the phone for ticketed events.
We do not need separate e-ticket template.
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Anne McNulty
Manager, Visitor Services + Membership
The New Children's Museum
619 795 1734 direct
thinkplaycreate.org
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Same template overall, but please revamp the eticket format to be in-line with then printed ticket template so we can use SVG. Sponsor logos would be a boon!
Why not both? I see both use cases.
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