Altru Ideas

ALL tickets should be able to be sent via email, regardless of how sold or what type of event (program or special).

As we continue to adapt our ticketing program, we would love to have an eTicket option for Daily Sales purchases. We run larger outdoor events in the summer, and having the option of an eTicket rather than a printed ticket would make our process more efficient. Plus, many of our customers have come to expect everything in a digital format.

With new procedures in place for many museums requiring advance purchase and registration due to capacity reductions, having the option to email tickets for advance sales is becoming critical to maintain contactless entry procedures. Much less so for daily sales.

If we had to pick one, Advance Sales would be my vote. Especially now with the current situation and most places going to online/advance sales ticket purchases.

Same template would be fine. The lack of an eticket from advance sales is frustrating. It would be a great way to end a phone call by saying the patron's tickets are being sent to their email. It would also be great for daily sales, but if I had to pick one, it would be advance first.

Same template would be fine, but we'd need this in both Daily Sales and Advance sales if we were to start scanning tickets (we're looking into making this change but the inability to send tickets through these sales methods is a major hindrance).

• Would you expect a separate eTicket template for Advance and/or Daily Sales?  Or would you want to use the same eTicket template that is currently used for Online Sales?

-I would say that a custom template is nice b ut not necessary. I think the e-ticket already looks cleaner and more usable than the existing ticket template in Advance Sales.

• Which sales method would benefit the most from this functionality?  Advance Sales or Daily Sales?

-Advance Sales, though both would be useful

• Would you expect a separate eTicket template for Advance and/or Daily Sales?  Or would you want to use the same eTicket template that is currently used for Online Sales? It can be the same template. I don't really see the need for a separate one.
• Which sales method would benefit the most from this functionality?  Advance Sales or Daily Sales? I think both would benefit, BUT if i had to choose one- definitely Advanced Sales since that is where phone orders happen. The ability to do this would do away with the need we have now of will call and be a much smoother entry for a lot of our guests. 

1. Would you expect a separate eTicket template for Advance and/or Daily Sales?  Or would you want to use the same eTicket template that is currently used for Online Sales?  
   • We would most likely use the same eTicket template currently used for online sales.  Agreed with another commenter that if we needed to delineate the sales method for the ticket, it would suffice to include the sales method on the ticket itself.
2. Which sales method would benefit the most from this functionality?  Advance Sales or Daily Sales?
   • Advanced sales.  This is a HUGE benefit for patrons calling in, or who purchase a ticket for a pre-registered program event in person. That being said, since we are also able to sell program tickets through Daily Sales, we would expect the same functionality in both sales methods.

Thanks for your help in implementing this feature!  Patrons and our staff would love to see this become available.  

• Would you expect a separate eTicket template for Advance and/or Daily Sales?  Or would you want to use the same eTicket template that is currently used for Online Sales?

The same ticket would be fine, but this ticket needs to be customizable.

• Which sales method would benefit the most from this functionality?  Advance Sales or Daily Sales?

It would be nice for this to be an option in both advance sales and daily sales

Fantastic to see this idea is being pushed into the development funnel!  We will always value as much customization as possible.  I'd like to see a customizable e-ticket template for each program.  I would prioritize distribution from advance sales over daily, but would want each implemented in time. This truly has been one of the most inhibiting factors in our goal to elevate guest experience.  Guests expect digital options that we just cannot provide at this time with Altru. 

Hi Hank,

This has been at the top of our list of improvements to Altru as an organization since we started. We have a multi-week, high volume ticketed event yearly and this would be a game changer for streamlining it.

Regarding the feedback points:

1) Ticket customization would be nice to have, but the existing eTicket design would be fine if it means this functionality gets implemented

2) Having both sales methods would be nice to have, but if we had to choose one it would be Advance Sales.

Thanks!

Jesse

• Would you expect a separate eTicket template for Advance and/or Daily Sales?  Or would you want to use the same eTicket template that is currently used for Online Sales?
  • Same template.
• Which sales method would benefit the most from this functionality?  Advance Sales or Daily Sales?
  • If only one of these were possible, Advance Sales. 

Thank you all for the amazing response/feedback!  Please keep it coming, we'll be incorporating this feedback and circling back with more questions and/or opportunities for discovery calls.

Thanks again!

Hank

To clarify; we would hope that the same acknowledgment email that we set up in webforms for online program sales (with ability to add info, images, create ticket link) would send automatically when a sale was completed via Advance Sales as well.

The ability to email tickets for a transaction done through advanced/daily sales would be fantastic.  I've found working with a call center now for 3 years, that customers calling in really want e-tickets, and don't want to have to worry about collecting their tickets at Will Call the night of the event. I  gree with previous comments that it doesn't seem professional or go over well with the customer when they have to go through another step in order to get a ticket.

So excited this is being considered!

1. I'd expect the same e-ticket template, but added functionality there is always welcome.
2. I really want it in both, but Advance Sales would cover more use cases than Daily Sales.

Thank you!

1. Would you expect a separate eTicket template for Advance and/or Daily Sales? Or would you want to use the same eTicket template that is currently used for Online Sales? The same eTicket template would suffice for our purposes. For pre-registered and scheduled programs, our guests are purchasing tickets online, but more often calling or emailing in to register, so we'd love to be able to send eTickets for those we sign up through Advance Sales.
2. Which sales method would benefit the most from this functionality? Advance Sales or Daily Sales? Advance Sales would be most beneficial for our organization, but we would also use the function in Daily Sales for things like boat cruises or other add-on experiences guests are purchasing the day-of.

The same eTicket template would work for our organization. Preference would be in Advance Sales if one had to choose. I could see it being used more for phone orders, which we tend to use Advance Sales for. 

Thank you soooo much for working on this!! Advanced Sales would be the best option for us because we often process orders over the phone for ticketed events.
We do not need separate e-ticket template.

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Anne McNulty
Manager, Visitor Services + Membership
The New Children's Museum
619 795 1734 direct
thinkplaycreate.org
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