Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Top 3 Ideas for Improving the Guest Experience; We need your input!

We are starting a new product discovery and research effort around improving the Guest Experience around the Daily Sales Process.



We need your input on which of the items below you would like us to work on first; which 3 should be our top priority?



1. Applying Discounted Tickets to a Membership Purchase


2. Partial refunds on discounted items (refund 1 item on a buy 3 get 1 free promo)


3. Withholding a cancelation/admin fee during the refund process (canceled registration)


4. Exchange Functionality


5. Notification in Daily Sales (e.g. major donor, board member)


6. Customizable Tickets/Additional Ticket Templates


7. Quick Access Buttons on the Daily Sales Page (Refund, Pop Drawer, Group Check-in)


8. Reducing the number or receipts printed


9. Printing Sales Documents (i.e. receipts) from any browser


10. Manual Price Override/Discounts on any type of item purchased



Also, if you are interested in this area, please feel free to email me at Tui.Allen@blackbaud.com or even better select a time and we will including you in this discovery process and show you some of the cool prototypes we are working on!



Thanks,


Tui
  • Tui Allen
  • Jan 4 2016
Sales
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  • Breanne Leach commented
    May 22, 2017 18:36

    4, 9, and 6 in that order. Exchange functionality is essential in sales.

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  • Guest commented
    January 21, 2017 16:15

    1. Not on the list, but very important: the ability to refund an item, even when a partial refund has already been given.

    2. Customizable Tickets/Additional Ticket Templates (this should include the ability to send an eticket for Daily Sales purchases).

    3. 9. Printing Sales Documents (i.e. receipts) from any browser (Internet Explorer isn't going to cut it for much longer with Windows 10 around).

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  • Shannon Knight commented
    February 07, 2016 22:37

    Here are my votes:

    6. Customizable Tickets/Additional Ticket Templates

    7. Quick Access Buttons on the Daily Sales Page (Refund, Pop Drawer, Group Check-in)

    9. Printing Sales Documents (i.e. receipts) from any browser

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  • +6

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