Altru Ideas

Something need to be fixed with the acknowledgement process. I understand that back office and sales orders payments have fields that live in different places but the process is MUCH too cumbersome. I already have two queries for each letter (one for back office and one for sales order) but now I have to have two letters for each (one for back office and one for sales order) because receipt amounts and membership levels are not pulling correctly. My other option is to manually delete the extra data from my merged document.



It's really difficult to get my staff on board with these processes when they only work for 80% of what they have to do and then we have to spend time doing what they don't. I wanted to report this as a problem - which it is - except that Altru is function as designed.