Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Constituent Merge Membership and Autorenewal

When constituents create duplicate records (because Altru hasn't fixed the cart system to prevent this and the duplicate constituent issue is 16 years old now), they often take advantage of membership autorenewal. When we go to merge duplicates, the autorenewal is lost since the duplicate held the autonewal tokenized payment. We're left with choosing to merge the old record into the new, or contacting the member to setup autorenewal again. Neither option is ideal. We need to merge ALL data from either direction (new to old, old to new).

  • Guest
  • Oct 22 2026
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