Altru Ideas

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Allow Multiple Partial Refunds to Same Item on an Order

Agreed! This has caused a problem for us recently. We had a partial refund issued with a typo in the amount, so we needed to go back and issue the additional refund amount. Since it's not possible, there's a discrepancy between finance and Altru.


Note: This topic was created from a reply on the Allow multiple refunds on the same order (partial or otherwise) topic.
  • Margaret Matteson
  • Jan 4 2016
Sales
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  • Christina Joel commented
    16 Sep 16:11

    We need the ability to refund the remaining balance on an order, even when a partial refund has already been processed. Not being able to fully refund an order creates unnecessary operational headaches and prevents us from resolving situations as we should. Frankly, it is incredibly frustrating that this has been an issue since 2016 and remains unresolved. After this many years, the expectation should be that we can fully refund an order when the business requires it.

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  • Elizabeth Buck Buck commented
    December 20, 2023 21:04

    This was a surprising issue as I have worked with multiple registration software brands and Altru has been the only time I ran into this. This is a giant issue for our institution as we quite often have to refund membership discounts that process through the system correctly and then cannot refund if the program is cancelled.

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  • Breanne Leach commented
    April 20, 2021 19:00

    The inability to refund more than once has been an issue for us for years (and we voted on this idea over four years ago). If a member forgets to log in, we have to refund their entire order and have them purchase it again or have them wait until the event to issue their partial refund (as if we issue the partial refund for their member discount at the time of sale, we no longer have the ability to refund their order entirely). It's a broken system, really frustrating, and TERRIBLE for customer service.

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  • Guest commented
    July 03, 2017 14:49

    Another "Not Planned" status. Bummer Altru

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  • Sarah Sadler commented
    January 18, 2017 18:09

    This is continually a MAJOR problem for us a well. The ability to do an exchange would also be nice.

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  • +32

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