Altru Ideas

I came to this page in desperation of not finding any solutions in help articles, as I am sure many have, and was very crest fallen to learn this basic capability does not exist. But after spending some time in queries I created something to help in the meantime until this is resolved (though some of you have been waiting 8 years...yikes). I hope this helps for anyone that ends up here scratching their heads as I was. It's in a word doc so feel free to update to conform to your organization. Best,

I cannot believe this was suggested over EIGHT YEARS AGO and still has not been addressed.

Very important! We want to know WHO has attended or visited our museum, not just how many people!

Just adding to this one after a few years - in the pandemic-pre-reservation world, this is still a HUGE need. Our check-in process includes scanning tickets with a second step of re-entering the entrants in daily sales - definitely not a tenable solution on a busy day. There's got to be a better way!

It is a joke that ALTRU calls itself a ticketing software when the most basic functions seem to be missing...

Yikes, this isn't already how it works?? Agreed with all -- even though my own organization doesn't use ticket scanning, this seems essential.

Please consider figuring out this issue. We now are having more events and it would be a dream that once you scan a ticket, it checks in the guest on pre- registered check in!!

I am not sure why this does not exist, yet. it just makes sense.

This has been a complaint for over 2 years. I'm afraid that Altru users have given up on scanning being useful.

I am extremely frustrated. I did not think to question that scanning a ticket would not automatically update a registrants attendance status. Why would anyone have to question that a feature in this database essentially does nothing??

Our organization just held an event for 500 people and I created 8 different events for this one event because we required timed entry along with different parking locations. Now, I have to go through all 8 to update everyone's registration status. I just do not understand the logic of a ticket being scanned, but not connecting to the registration status.

We would have done our registration tables so differently had we known this feature does not work. It is way more difficult to run a query based on tickets scanned then manually update the event in Altru. We would not have scanned any tickets or distributed tickets to our guests. We would have just used a simple registration list and checked off names, then I would've easily been able to update the info in Altru after. Now, I'm working with two lists, the query of tickets scanned and then the list we manually checked off the night of when we had trouble scanning tickets. 

If this is not going to be fixed, there should be a warning on the page that states the ticket scanning feature does not actually connect to the event! I even looked for information on the ticket scanning information page to see if I missed something when I noticed the registration statuses were not updated after scanning on Friday, but there was no information until I reached out and asked directly to chat. 

This is really horrible and needs to be fixed immediately. 

To say I was surprised this doesn't happen is an understatement. Please make this feature a reality. We often do not use Altru to create member events because of this inability to track attendance when scanning the ticket. I wonder what is the point of the ticket?

Yes, yes, YES!!!  Critical feature badly needed.

This is an absolutely necessary function for accurately tracking constituent engagement (in this case, event attendance). When a ticket is scanned, attendance should be automatically indicated on the event record and on the constituent's record. Admissions and development staff are doing twice the work to mark these records after an event. It seems unnecessarily time consuming. We might as well use a non-Altru software (with better graphics) to create, market and sell tickets to events. 

This is critical! When we scan the ticket it should automatically check them in the program attending.  

Yes!!!! We need this!!

This would help our front desk operations!!! Please find a way to connect scanning and mark attended.

Thank you, YES! It seems like common sense. I have no idea why Altru doesn't do this already. It is a pain in the neck to manually go through everyone and check them as "Attended." 

It would be helpful for manual check ins (will call) and scanned ticket entry to automatically mark attended in one spot so we can check attendance at any time during event. Our events are usually large are open house style and this would help to manage parking / gate entry. Having to look in two separate places is very problematic when we need to get an attendance assessment many times during event.

This is needed! why have the scan function if it doesn't mark the registrant as attended, that is double work to have to manually mark registrants as attended. 

I second Trent - this is critical!  With large pre-registered programs, the time involved with either using mobile check-in or running a query and manually marking guests as attended, is not practical.

This would be extremely helpful!  We just had our first pre-registered event and since the mobile check-in is still clunky, we opted to collect printed tickets and scan, along with scanning phones, and having a will call table for folks without either.  Problem is, I had to cross check by running a query of scanned tickets to mark guests as attended. So time consuming!