Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Verify Email Address in Web Payment Settings

We receive multiple complaints that visitors did not receive their tickets, because they entered their email address incorrectly. Though a valid email address, often the users have a typo when entering their "Email:" under "Personal Information" when checking out without registering. Altru should have users verify their email address in a second field to avoid this confusion.
  • Guest
  • Jan 4 2016
  • Reviewed
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    • T. Rash commented
      03 Mar 17:30

      If I try to enter an email that is the wrong format into Altru, the program tells me it is not right. Whey can't the webforms do that as well?

    • Mark Ingalls commented
      March 14, 2019 18:12

      This is a basic or standard feature and BB should include it ASAP without us needing to vote on it!  The fact that this has been on the Idea list for 3 years is really concerning.  BB please step up your game and provide these basic features and services. 

    • Guest commented
      April 19, 2017 15:01

      Sounds like this would be a great feature to add

    • Gabriella Gerhardt commented
      April 14, 2017 20:49

      This would save me a lot of headaches and improve our data collection.

    • Stephanie Sabo commented
      April 14, 2017 17:01

      I agree that adding a second field asking visitors to double check their email addresses is a very basic and widely used practice.   Steph

    • Kelley R commented
      April 13, 2017 21:56

      This is yet another basic, obvious feature that Blackbaud should have incorporated into Altru from the get-go, the absence of which causes huge and unnecessary headaches for the user base. 

    • +9