Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Verify Email Address in Web Payment Settings

We receive multiple complaints that visitors did not receive their tickets, because they entered their email address incorrectly. Though a valid email address, often the users have a typo when entering their "Email:" under "Personal Information" when checking out without registering. Altru should have users verify their email address in a second field to avoid this confusion.
  • Guest
  • Jan 4 2016
  • Reviewed
  • Attach files
  • T. Rash commented
    3 Mar, 2025 05:30pm

    If I try to enter an email that is the wrong format into Altru, the program tells me it is not right. Whey can't the webforms do that as well?

  • Mark Ingalls commented
    14 Mar, 2019 06:12pm

    This is a basic or standard feature and BB should include it ASAP without us needing to vote on it!  The fact that this has been on the Idea list for 3 years is really concerning.  BB please step up your game and provide these basic features and services. 

  • Guest commented
    19 Apr, 2017 03:01pm

    Sounds like this would be a great feature to add

  • Gabriella Gerhardt commented
    14 Apr, 2017 08:49pm

    This would save me a lot of headaches and improve our data collection.

  • Stephanie Sabo commented
    14 Apr, 2017 05:01pm

    I agree that adding a second field asking visitors to double check their email addresses is a very basic and widely used practice.   Steph

  • Kelley R commented
    13 Apr, 2017 09:56pm

    This is yet another basic, obvious feature that Blackbaud should have incorporated into Altru from the get-go, the absence of which causes huge and unnecessary headaches for the user base. 

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