When a user requests a registration password to be resent, if they accidentally enter an e-mail that wasn't originally used to register, THIS error message appears. "Please enter a valid e-mail address" is not explicit enough - to me it indicates that the e-mail does not exist or is incomplete. The user is not prompted to remember which e-mail address was used to register.
I'd like to request that this message be enhanced to read something like: "The e-mail address entered is either invalid or does not match the registered e-mail. Please try again." Another option is to be more specific on the password resend page - to specify that the e-mail must match the one registered.
We have a large demographic of senior members who have limited web skills - it's already asking a lot of them to register with Altru. When they hit confusing message like this one, they just give up.
To take this request a step further, it would be extremely valuable if we as administrators had more control over webpage language. Each of our organizations is different - the language that suits my users may not suit another organization's. Error messages like this one should be made available to edit.
Guest
| Customer references | Administrative request on behalf of confused members |
