Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Please Increase User Control Of Webpage Language

When a user requests a registration password to be resent, if they accidentally enter an e-mail that wasn't originally used to register, THIS error message appears. "Please enter a valid e-mail address" is not explicit enough - to me it indicates that the e-mail does not exist or is incomplete. The user is not prompted to remember which e-mail address was used to register. 

I'd like to request that this message be enhanced to read something like: "The e-mail address entered is either invalid or does not match the registered e-mail. Please try again." Another option is to be more specific on the password resend page - to specify that the e-mail must match the one registered. 

We have a large demographic of senior members who have limited web skills - it's already asking a lot of them to register with Altru. When they hit confusing message like this one, they just give up.

To take this request a step further, it would be extremely valuable if we as administrators had more control over webpage language. Each of our organizations is different - the language that suits my users may not suit another organization's. Error messages like this one should be made available to edit.

  • Guest
  • Jan 25 2017
  • Reviewed
Customer references Administrative request on behalf of confused members
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