Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Apply online donation to existing pledge

The ability to apply an online donation to an existing pledge is very much needed.  The current work around (refunding to another  payment type and then re-entering the gift) is very messy.

  • Debbie McKenzie
  • Jun 18 2018
Fundraising
Customer references Children's Discovery Museum of San Jose
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  • Sabrina Utz commented
    09 Oct 18:47

    This is so needed! Cannot believe it hasn't happened yet!

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  • Breanne Leach commented
    12 Jan 19:53

    How has this still not been enacted??

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  • Stephanie Dunham commented
    September 05, 2023 20:35

    I cannot vote for this enough!! This seriously needs to be addressed as more and more folks are just making payments/donations online rather than sending in checks/cc info to be processed in the back office.


    Someone else suggested this in 2016 and that was marked as "Reviewed"... I really hope that means that BB will address this soon.

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  • Taylor Nord commented
    June 20, 2023 20:11

    This would be GAME CHANGING - please consider this option! Refunding to "other" and re-processing the payment is messy and makes reporting/exporting revenue a nightmare.

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  • Laura Moore commented
    June 12, 2023 16:17

    This really needs to be a functionality. More people are donating online and having to direct donors to call to pay off pledges through credit card is not feasible when they will just find your webforms online and pay that way instead. Having to "refund" the payment is messy for both the Development and Finance departments when using the GL posting functionality.

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  • Chris Nungesser commented
    March 12, 2021 19:25

    Great suggestion. Such an obvious need.

    But I don't have much hope for this as I look through the Ideas forum. This has only been sitting here for two years. It's probably got another three or four years to go before it gets reviewed. I hate to be snarky like that. But that's just my honest thought as I read this post.

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  • Guest commented
    June 18, 2018 17:41

    Totally agree! This is a real oversight on the developer's part. Most people make payments for almost everything electronically nowadays. Help us out, Blackbaud!

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