Altru Ideas

It's been over 8 years since this has been posted. When are we going to be able to offer online payments to clients for Group Sales!!!!

Why is online reservations still not an option in 2023? The price tag for Altru is entirely too high to not be able to meet the basic needs for many of the organizations that use Altru. This one suggestion (and who knows how many similar ones are out there) was submitted in 2016 and nothing has been updated!

We have been forced to create work arounds that not only adds an unnecessary expense but additional labor cost that could easily be reduced.

Whats the status on this? Your clients have been asking since 2016?

We spend A LOT of time trying to call people for group sales deposits and payments. Being able to send an online link where they can pay would save us a lot of time. As others have mentioned, it is also more secure and people expect that we will have the functionality to do that.

This functionality would be incredibly helpful. It is extremely inconvenient and cumbersome to take payments over the phone, and it is an expectation of our clients that they will be able to pay online.

This functionality is very much needed. Taking cards over the phone is a very inefficient, insecure, and antiquated way to process group sales order/events.

And when we ask for cc over the phone it is a clear reflection that we are using an antiquated system to process our accounts. Altru needs to move with the times or it becomes the dinosaur in the room.

Heres an idea we use?

Hi Chris,

Most definitely, they can do a hosted payment page link. They would create the hosted pay,ent page and the information that want on it, then send that link to the group members.

They can also do a Gateway with Recurring Billing, that way when the group is due to pay, it will bill the card on file.

Let me know if you have any other questions, otherwise have a great day!

All the best,

STEVEN HILL

Sr. ACCOUNT MANAGER &

RETENTION SPECIALIST
4021 N 75th St Ste 101
Scottsdale, AZ 85251

Email: Shill@MiCamp.com
Phone: 800.396.0246 EXT. 84

Fax: 800.339.7068

www.MiCamp.com

This is very important for us, we NEED a way to process payments for Groups that does not involve talking on the phone. It has become very inconvenient for our groups to have to call up to make a payment, as our employees are also outside working with the onsite groups as well.

This is extremely important to us as we need a way to process payments via credit card that is PCI compliant. We may have to look at a different system for our events that run through the group sales. I already know (and love) a system out there that would do this...

It looks like this has been on the suggestion board for five years now. Any word on if it will be available? We were dismayed to find out this was not a feature as we had discussed this during our sales meetings. Please respond.

I thought there would be a way to seamlessly do online field trip bookings but I do not see a function for it? This is something that would make our lives easier

Online Group Reservations and online deposit payments would be brilliant!

Given the current COVID crisis, this has become even more crucial with so many of us working from home (and unavailable at our office phone numbers to receive phone payments).

We want to use the webform to create a scheduling platform for our patrons (teachers mainly) to make reservations request for tours and be able to see what dates and times are available. Then we can cross check with our education staff and easily confirm the hold on Altru once finalized. 

Kelly R. I'm curious what workarounds you are using? 

Yet another obvious functionality omitted from Altru for no obvious reason beyond ignorance of institutional needs. This feature is badly needed.

We have built workarounds that allow us to sell birthday parties online and take online payment for group visit, but that is down to our own ingenuity and persistence, not any support from Blackbaud, and workarounds are -- by definition -- less efficient than an integrated solution would be. 

Yes, this is an important addition and will greatly improve customer service and security compliance.

This is essential for security compliance and operational efficiency.

This would help me out a lot when it comes to scheduling. Too many hands in the pot can get things mixed up. I'd rather have a streamline and secure process that gives my customers more control over their reservations and payments, but also isn't a hassle on my end. I like Altru. I'd like it better if this was something included with Altru.

@Molly Noah, no, but we are looking into it. It's very frustrating for us and our patrons to not have this available.