Altru Ideas

There has to be a way to change the status from cancelled to pending. We have many times accidentally cancelled a reservation. Then we cannot post the money. This is very frustrating. A manager should be able to change the status at any time.

Yes we also would love the ability to adjust group sales orders after a group has checked in. We need to be able to adjust payments when the get entered incorrectly, and to adjust discounts and prices after the order has been completed

This module is way to restrictive. It leaves companies to live with incorrect data. Free it up a bit and if necessary, just give 'change' rights to certain roles.

Being able to cancel/delete the resevation after the group has been checked in by mistake, and being able to change the prices is very much needed. We often find out after creating a reservation that the school qualifies for a grant or discount and then it's too late.

So this issue is so needed the Altru Knowledgebase Article requests you to vote for the issue.

Lets get this done!

There are more staff that see our groups and have access to checking the groups in. The inability to "Un-check in" a group makes the organizations work that much harder. Even cancelling a reservation after it was accidentally checked in would be nice. This needs to change please.

one of the most frustrating designs in group sales. orgs need to edit group orders, after a check-in, or more so "un-check" a group to make a few corrections. please please please

This says it's planned, but there have been no updates about implementing this critical feature.

When was this popular request added to the planned queue?

The inability to make financial changes after a group has been checked in continues to be the biggest pain in my butt! This needs to be updated ASAP. It seems that this has been an issue for at least 4 years now, that is outrageous that this hasn't been addressed and adjusted.

I also agree that we should be able to adjust and refund Group Sales after they check in.  Please update the process asap!!! 

I agree as well. There's a lot of times a group on our end is checked in by our front desk staff, but payment isn't accurate, the charge isn't accurate, etc. However, we do not give our front desk staff access or training on how to fix this to maintain a level of control between staff and the clients. 

It would be great to have the ability to adjust any part of the group sale after the group has been checked in. I was excited to learn about this feature, but at this time we will have to train our staff to not use it and add to our managers work load to do all check ins to eliminate some of the issues. Altru was supposed to take work of the managers, but so far it's not been working this way! 

It is crazy that we cannot do this! Sometimes mistakes happen. We do not invoice groups until after their trip. Check In should not affect our ability to enter/edit payments.

This is crazy.  Mistakes happen and not to be able to fix them ever is just nuts.  

I wholeheartedly agree. Our accounting team, front desk and registration staff would greatly appreciate the ability to edit.  The fact that no one can edit a mistake is terrible. Please fix this flaw!  We have had similar issues to other organizations. It is terrible that this software is causing bad accounting practices and bad customer service.

Please make an option to un-check in a group! I understand locking aspects once a group is checked in, but to un-check a group in to go back and fix mistakes is an import thing that altru needs to add.

It's been 3+ years since this idea was posted. Why are there still no updates to Group Sales? It is a huge problem to not be able to make edits after check-in. 

I agree.  I had a resource charge put on a group sale by accident.   The group is never charged so it was checked in and it wasn't even noticed until later that there was a charge.  There needs to be an easy fix for these kind of errors. 

Yes, editing a group after check in would be helpful.  Mistakes are made on occasion. 

We need to be able to adjust payments especially taxes after a reservation is checked in!