Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Refunding or correcting group sales reservations after they have been checked in

I checked in a group at the front desk, and then the group informed me they actually had a different number of students than on their original reservation. I can't find where to refund part of the group's payment or correct the number of visitors. How do I handle this?
  • Guest
  • Jan 4 2016
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  • Guest commented
    October 07, 2016 18:54

     Had a similar  incident happen.  My associate went to add a payment and then the group decided that they wanted to pay separately but the transaction had  started.  We now will be over on our totals for that day.  When I spoke with the very kind chat folks they informed me that It was impossible to refund the group sale.  I was also told to write a note to the accounting person. 

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