Refunding or correcting group sales reservations after they have been checked in
I checked in a group at the front desk, and then the group informed me they actually had a different number of students than on their original reservation. I can't find where to refund part of the group's payment or correct the number of visitors. How do I handle this?
Guest
Had a similar incident happen. My associate went to add a payment and then the group decided that they wanted to pay separately but the transaction had started. We now will be over on our totals for that day. When I spoke with the very kind chat folks they informed me that It was impossible to refund the group sale. I was also told to write a note to the accounting person.
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