It's very frustrating that because I cancelled a reservation before handling the payment, we now have a balance shown as due although the event didn't happen. There needs to be more flexibility with this.
In an effort to get all our documentation correct, how can we remove balances due on canceled events? It makes no sense to keep having outstanding balances on reservations that did not occur.
The idea would be great!!!! Especially since Altru lets you cancel reservation that actually have payments on them!! Those payments just "sits" with nothing tied to them!!
Guest
There has to be a way to change the status from cancelled back to pending!
I'm very disappointed in your system. Would not recommend it!!
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It's very frustrating that because I cancelled a reservation before handling the payment, we now have a balance shown as due although the event didn't happen. There needs to be more flexibility with this.
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In an effort to get all our documentation correct, how can we remove balances due on canceled events? It makes no sense to keep having outstanding balances on reservations that did not occur.
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We recently had some staff turnover and this has once again become an issue. Can we please get a fix for this?
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This would be so helpful!
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As I am totally new to Altru and Group Sales, this idea seems like a great idea in case I make a mistake!
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This is a great idea that would save us a lot of time.
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The idea would be great!!!! Especially since Altru lets you cancel reservation that actually have payments on them!! Those payments just "sits" with nothing tied to them!!
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