Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Is there a way to uncancel a Group Sales reservation?

In Group Sales, if a reservation is cancelled, is there a way to uncancel the reservation?
  • Guest
  • Jan 4 2016
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    • Guest commented
      27 Feb 18:15

      Please implement this! We need more flexibility to change itineraries and balances due after a reservation cancelled. Why are we stuck showing that cancelled group owes us money?

    • Nancy Cobado commented
      December 06, 2024 15:03

      We are still learning Altru and have had quite a bit of staff turnover so we have quite a few cancelled reservations with outstanding payments. It would be nice to be able to fix it.

    • Guest commented
      April 25, 2024 16:09

      There has to be a way to change the status from cancelled back to pending!

      I'm very disappointed in your system. Would not recommend it!!

    • Maggie Peck commented
      June 03, 2023 17:13

      It's very frustrating that because I cancelled a reservation before handling the payment, we now have a balance shown as due although the event didn't happen. There needs to be more flexibility with this.

    • Guest commented
      September 16, 2022 15:12

      In an effort to get all our documentation correct, how can we remove balances due on canceled events? It makes no sense to keep having outstanding balances on reservations that did not occur.

    • Breanne Leach commented
      April 04, 2022 23:47

      We recently had some staff turnover and this has once again become an issue. Can we please get a fix for this?

    • Breanne Leach commented
      August 19, 2021 23:26

      This would be so helpful!


    • Aaron Sharp commented
      October 16, 2018 13:35

      As I am totally new to Altru and Group Sales, this idea seems like a great idea in case I make a mistake!

    • Winona Cordova commented
      July 25, 2017 17:27

      This is a great idea that would save us a lot of time.

    • Kendra Moody commented
      June 20, 2016 22:09

      The idea would be great!!!!  Especially since Altru lets you cancel reservation that actually have payments on them!!  Those payments just "sits" with nothing tied to them!!

    • +10