Altru Ideas

Ability to query on actual promo code used in a sales order or back office transactions

Specifically regarding membership promotions.  The discount report is just not enough, especially since it does not include back office transactions.  Ideally it would be nice to pull a query that shows who renewed with a discount, what promo was used, when they renewed and at what level they renewed. It is important to be able to track who is renewing in which cycle to target renewal efforts.

  • Guest
  • May 3 2016
  • Reviewed
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  • Guest commented
    27 Mar 19:14

    I went through the trouble of creating a membership promotion with separate promo codes to be able to track if the member joined from an email or mailing, only to find out later when running reports that you cannot isolate the promo codes.

  • Scott Steffen commented
    02 Jan 20:49

    Please see every response below on this issue; i am in agreement that we should be able to see what specific code was entered by a constituent.

  • Kaitlin LeRoy commented
    November 27, 2023 16:33

    Very surprising and disappointing that this is not a canned report by now.

  • Anna B commented
    June 09, 2023 17:02

    2016 -> 2023. Very surprised this hasn't been corrected.

  • Carol Radel commented
    May 25, 2023 14:21

    Come on Altru, do better! This should be such a basic thing.

  • Anna B commented
    April 13, 2023 13:49

    I have a promo code for corporate sponsors and community partners to attend an event for free. I can't pull a list of who actually redeemed this promo code! This should be a basic, easy report or query to pull. Blackbaud needs to address this asap.

  • Guest commented
    February 21, 2023 01:10

    I've spent the last 3 hours trying to build an ad hoc report to find out that it is not possible. I'm highly disappointed in this as it is a very basic function. Work on reporting needs to be done asap.

  • Michelle Milford commented
    December 13, 2022 20:03

    I agree with all the comments below! My favorites:

    "It is completely asinine to not be able to report on promo codes. What is the point of creating codes and having people redeem them if we can't see who they are? This is a basic functionally. And the fact this was first posted in 2016 and STILL hasn't been fixed, is even more frustrating. Do better, Blackbaud."

    "Yet another "feature" that doesn't actually deliver the value it promises. Why even offer the multiple code option if the only data we can actually access is the discount name itself?"

    "This is honestly an unbelievable oversight. This needs to be fixed."

    "Data is just data until it can be compiled and analyzed; only then is it information. If the data is there, but inaccessible, it has no value. Blackbaud has sold us on the value, but is not delivering."

  • Kay Dale commented
    December 08, 2022 21:58

    This feature is absolutely necessary! Please add it. Why have a promo code if we can query on who used it?!

  • Guest commented
    September 06, 2022 12:59

    I woud like to have this feature added

  • Wendi Ammons commented
    August 12, 2022 14:52

    It is completely asinine to not be able to report on promo codes. What is the point of creating codes and having people redeem them if we can't see who they are? This is a basic functionally. And the fact this was first posted in 2016 and STILL hasn't been fixed, is even more frustrating. Do better, Blackbaud.

  • Christina Beargie commented
    July 22, 2022 14:29

    Yet another "feature" that doesn't actually deliver the value it promises. Why even offer the multiple code option if the only data we can actually access is the discount name itself? At least make this clear so that we don't invest a lot of time and energy into a code program that we cannot measure the efficacy of.

  • Vanessa Crews commented
    June 21, 2021 21:34

    This is a basic need for tracking discounts. How do I know which group is most responsive to an offer if I can't track the specific code? I know I could set up a new offer every time I offer one but then we would end up with a huge list of one time only offers. Thank you for considering fixing this very basic data need.

  • Yvette Yescas commented
    February 25, 2021 04:23

    Yes, if you won't fix it, at least make it clear at the TOP OF THE KB that you cannot do this AND REMOVE THE PROMOTION CODE FIELD from the Query options. Seriously, why is a field that you can't query on even present?!


  • Guest commented
    November 12, 2020 19:09

    Would be a very helpful tool.

  • Guest commented
    November 11, 2020 18:36

    Very necessary indeed.

  • Guest commented
    November 10, 2020 19:51

    We need this!

  • Tatiana Herrera commented
    November 10, 2020 19:12

    Yes!

  • Bry Sidwell commented
    September 15, 2020 14:07

    Agreed!

  • Guest commented
    September 14, 2020 21:03

    Seriously, this needs to be fixed! Seems silly to have the ability to create multiple promo codes but be able to report or query on them.

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