Altru Ideas

Send acknowledgement emails for Advance & Daily Sales

We would like for all program registrants to receive an acknowledgement email, no matter what method they used to purchase their ticket. Currently only registrations taken through Online Sales receive an acknowledgement email. This is particularly important now that we are doing mostly virtual programming, as we share web links and event information in the acknowledgement email.

  • Laura Westmoreland
  • Sep 15 2020
Customer references Brandywine Conservancy & Museum of Art
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  • Laura Pickart commented
    January 19, 2021 16:46

    I agree with Patrick & Christina. I just got off of a conversation with Customer support, only to learn there is no way to shut off the default acknowledgement. I was able to edit the Advance Sales email receipt to include the information from the Online Sales acknowledgement letter, but the Default email is causing customers to think we're holding their credit card information or billing them twice. This is causing dissatisfied and distrusting customers. With the pandemic and other world issues, we don't need customers feeling another reason to not trust or love us.

  • Christina Beargie commented
    December 08, 2020 14:48

    It was great that this functionality was added, but super disappointing that the email that is sent is the default acknowledgement. We still don't have a way to send an easy communication that containts program information, links to resources, etc. It's a real hassle to have to open our web acknowledgment, and copy and paste tht into a manual email.

  • Patrick Hogan commented
    December 01, 2020 16:29

    It’s disappointing that it won’t send the program acknowledgment, but will send the web default letter from the same location. It hinders sales.

  • Sabina Ion commented
    October 26, 2020 17:57

    The fact that advanced and daily sales program registrants can only receive a receipt is a shame. With so many programs going virtual, the additional space for communication and flexibility that we are given in the acknowledgment email are vital. This change would greatly improve the customer service aspect of Altru.

  • Patty Paterek commented
    October 22, 2020 14:25

    Yes! I agree with the comment that says we put a lot of time into the communication included in the acknowledgement emails. Not being able to send the same information for Advanced Sales sets us up for poor customer communications..

  • Nick Gaffney commented
    September 29, 2020 19:02

    I definitely second this! We put a lot of information about the classes people are taking - including how to connect to a virtual event - in the acknowledgement email. The fact that that acknowledgment email online happens when someone signs up online makes the functionality of the other sales methods seem broken.