Altru Ideas
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
This continues to be an issue. We need to be able to send program specific acknowledgement emails regardless of whether the tickets were purchased in online sales or advance sales.
I agree with Patrick & Christina. I just got off of a conversation with Customer support, only to learn there is no way to shut off the default acknowledgement. I was able to edit the Advance Sales email receipt to include the information from the Online Sales acknowledgement letter, but the Default email is causing customers to think we're holding their credit card information or billing them twice. This is causing dissatisfied and distrusting customers. With the pandemic and other world issues, we don't need customers feeling another reason to not trust or love us.
It was great that this functionality was added, but super disappointing that the email that is sent is the default acknowledgement. We still don't have a way to send an easy communication that containts program information, links to resources, etc. It's a real hassle to have to open our web acknowledgment, and copy and paste tht into a manual email.
It’s disappointing that it won’t send the program acknowledgment, but will send the web default letter from the same location. It hinders sales.
The fact that advanced and daily sales program registrants can only receive a receipt is a shame. With so many programs going virtual, the additional space for communication and flexibility that we are given in the acknowledgment email are vital. This change would greatly improve the customer service aspect of Altru.
Yes! I agree with the comment that says we put a lot of time into the communication included in the acknowledgement emails. Not being able to send the same information for Advanced Sales sets us up for poor customer communications..
I definitely second this! We put a lot of information about the classes people are taking - including how to connect to a virtual event - in the acknowledgement email. The fact that that acknowledgment email online happens when someone signs up online makes the functionality of the other sales methods seem broken.