I'd love to see the options in Altru to 1) re-send an acknowledgment email from an online order, and 2) be able to send an acknowledgment email through daily sales and advance sales.
I get calls and emails from patrons who cannot find their acknowledgment email for a particular order, which we often customize to include important information about the event. I'll also get bounce-back emails when someone enters their email address slightly wrong and can often tell how to fix it (e.g.
email@gmail.coim). In each of these instances, I'd love the ability to simply hit a re-send acknowledgement email button, perhaps from the order details page. As it stands, I usually keep a dummy copy of an acknowledgment email in my drafts folder and edit order details by hand before resending.
The other idea is to have the option to send an acknowledgement email after an order through daily or advance sales. We'll sell some events in-person at a makeshift box office, and take many orders over the phone. After each of these sales, as above, I have to get that draft acknowledgement email and edit the details by hand before sending the information to the patron. Even if I had to go to the order summary page and couldn't email directly from the daily or advance sales page, that would at least save me the trouble of drafting all the individual emails.
I appreciate the recent improvement of being able to email tickets to a patron, but there's plenty of other important information I'd like to be able to email more easily.
Thanks!
Guest
Wow, it's been 7 years and nobody is paying attention! Ugh, we need this capability so badly!
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I second Laura. Many people are not comfortable putting their CC info online. Please allow them to recieve acknowledgement letters through advanced sales!
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We are still very interested in having acknowledgement emails sent to people who register via Advance and Daily Sales.
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This is something that we experience as well. It's frustrating that we can't give every registrant the same experience because of the ticket purchase sales method. Online registrants get detailed information about where to arrive, whether or not they need the eTicket that was sent as a result of their RSVP, info regarding their order (order number, gift summary amount, date of purchase, etc.). But those who purchased their tickets over the phone or in person can't receive an acknowledgement email.
And I totally agree about the resend option. It is so common that people type their email address in wrong and it bounces back. We should be able to fix the email address and resend the acknowledgement email.
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