Altru Ideas
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
I have included a direct link to their eTickets in the acknowledgements but having a merge field would be even better.
I agree 100%!! 95% of guests do not click the link and/or completely miss the instructions to do so, despite the fact that we make it very clear (in bold) that it is necessary. On top of that, we have found that with Gmail in particular, the eticket email almost always goes to spam and Gmail blocks the link in the spam folder. It truly is a big stress inducer for our front desk staff and I agree with others here who have said this makes for an awful customer experience. If a customer is able to find the email in their spam, move the email from spam into their inbox, and then click the link, this has been at minimum a three step process for them and they are inevitably frustrated - not what we want at the first interaction with a guest!
Agree with all comments so far! Our guests and members are often already frustrated that they have to reserve tickets in advance - the added layer of confusion that comes with multiple emails and links often means that their first experience with the org is not positive. This idea would be beneficial to both guests and staff alike!
Agreed- if the ticket barcodes could just be added using merge fields, it would save so much heartache. That ticket email is so often lost or not mis-filed.
This is a great way to automatically generate Ticket Numbers. Too often staff has to resend tickets or explain how to access the barcodes while a queue builds up for museum entrance. An easy, automated barcode in the acknowledgement email seems easier for everyone involved, staff and visitors.
This creates a poor guest experience. It also puts the staff at risk as we try to minimize contact. Buying tickets online is supposed to expidite your entry at the gate and minimize contact during this pandemic. Guests get frustrated that they have to wait for us to find their order number in the system. This after we have asked them to check their spam/junk/promotions folder to find the e-ticket. Please make this change.