Change the way Revenue is distributed when applying tickets to memberships.
Our Front Desk has not been using the Apply Tickets. They had been refunding admission tickets and then doing a new sale for a Membership. We finally got them to understand how to work the Apply Tickets (even though it's far from perfect since it won't allow you to apply discounted tickets and a majority of our tickets are discounted from AAA, Senior, Military, etc.) but now we have another problem. Applying tickets DISCOUNTS the membership, not actually applying a ticket. Applying a ticket suggests they are being credited for the money they already paid, sort of like part of the membership is being paid with a gift certificate and the rest with a check/credit card/cash.
I'm not sure how other museums operate but our memberships are full price. When we apply their admission ticket to their membership, it's not discounting the membership, it's crediting their pre-paid admission. If they are paying $125 membership, that full $125 is going to Membership and needs to reflect that they paid for $125 membership. Instead when you apply tickets to their membership it's saying they bought a $103 membership. This is fine for the sale record itself since they paid $103 on that particular order. But it's not at all fine that the money is being applied as a discount in the GL and it reflecting only $103 being credited to membership.
Anybody else having this issue? Is there a way to fix this or do we just have to refund their ticket, have them buy a membership and then put down that they came in at $0 for admission so we can have an accurate attendance count?
We have the same issue (over eight years after the original post!). Our accounting department has to manually adjust, and we have to manually adjust our Altru numbers for reporting. This is taking up a great deal of staff time. We would really appreciate a solution or a straightforward work around for this!
We have the same issue at our museum. I have been reporting on it manually, and our accounting department then does a manual adjustment to the GL. It's definitely not a clean way to do reporting and it's time consuming for staff. It would be great if Blackbaud could address this issue!
We also need our memberships to show as full price, even when we credit GA tickets to the purchase of one.
We are currently trying to figure out how to handle these transactions as well...has anyone come up with a good work around? Has Blackbaud expressed any intention to address this? Any help or insight on what other organizations are doing that works would be greatly appreciated! We are spending a great deal of staff time on this issue. Thank you!
We also have this issue. We would prefer the whole membership price to be credited to membership. We are just putting up with it now, and using the "apply ticket" function, however we would prefer the whole amount go to membership.