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How can you prevent communication records from showing receipt of emails that didn't actually go through?

This is very confusing to someone looking at a record to see what past communications were sent only to be told that just because there is a record of a particular email on a constituent's record, we cannot be assured it was received without checking the reports in Administration>Email Services.
  • Guest
  • Jan 4 2016
  • Reviewed
Constituent Records
  • Attach files
  • +1

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