Altru Ideas

Updating Address from Web forms

Does anyone else feel it would be a benefit to update the primary address for constituents from information entered into a webform? Or at least give the option to make it the primary?

My understanding is that the reason the address is added to the account but not made primary is because it is thought it may be a billing address.

So far, I have found that most of mine are actually a change of address, but I must rely on NCOA to tell me the old address is not good.
  • Guest
  • Jan 4 2016
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  • Anne May commented
    March 22, 2021 15:11

    I agree completely. We have a process where we check to be sure that the addresses, phone number and email added on the most recent webform is the same as the primary and if not, we make the assumption that it is updated info and manually change them to the primary. But this is time-consuming and we miss some. Assuming it is a billing address to me seems less likely.

  • Guest commented
    February 11, 2021 15:46

    Yes! And do the same for email address and phone number. We are continually reaching out to individuals using bad/old contact information when the constituent has already provided us with their most recent address/phone/email via the Web Forms.

  • Guest commented
    August 08, 2018 15:07

    I love the checkbox option. This has been the cause of a lot of returned mail (aka wasted money) and member cards never being received. The new address is often hidden away in their records and we never knew it needed to be changed to Primary. 

  • Gillian Armstrong commented
    July 18, 2017 16:35

    YES, we really need this. We just realized this was happening and think it explains why our membership packets are not being received. 

  • Guest commented
    December 06, 2016 15:02

    Only if the format is standardized via a catalog of some sort. In other words, it would be nice if there was an address index in that background that would pull up the USPS address and ask the user if the address is correct. We need addresses to follow USPS standards for our mailings, so I wouldn't want people to be able to edit their own addresses without some type of quality control in place.

  • Guest commented
    February 19, 2016 17:39

    Perhaps even a box to check,  saying something like this is my primary address or this is my home address.

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