We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
When retention is calculated, I need Altru to specify how retention was calculated. Is it members that renewed at some point in their lifetime? is it members that renewed before the end of their previous membership term, or within a month of expiration? Or in their "renewal window"?