Altru Ideas

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

If someone is purchasing multiple items, only send one acknowledgement email (combining multiple custom ones)

If someone is purchasing multiple items at one time online using web forms, do they get a separate acknowledgement email for each item or one overall ack email? For example, if they buy a ticket to an event, and make a donation to 2 different designations, would they get 3 ack emails, one for the event, one for designation 1 and one for designation 2? I ask because most of our items have customized ack emails. Would they receive a customized ack email for each item in their cart? Or will they get one overall ack email with all three items they purchased/donated to?
  • Guest
  • Jan 4 2016
  • Reviewed
Web Forms
  • Attach files
  • +2

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