Altru Ideas

Hello!

I would like to address an ongoing issue that our
institution has been experiencing with our webforms.  As you know, we do have people who sign up
for membership in person at our institution. 
Of course, by becoming a member, this allows the individual to get
discounts when buying tickets for a certain program.

When a person signs up for membership at our museum and
wants to buy tickets online at a later date, that individual would still need
to register on our website.  Now here is
where the problem comes in.  When the
member signs up on our website, the registration information must match EXACTLY
to the record we have on Altru, otherwise he/she won‰Ûªt get the discount
benefit.  Because there is really no way to
get the member to make an exact match when inputting their information, it is
far too often that we end up with duplicate records.

Because of this, we‰Ûªre constantly receiving phone calls
stating that the member has registered on our website but still cannot get discounts
for certain programs.  We have to do a
lot of constituent merging to fix these issues, but I would rather say that
this is something that should be completely preventable.  My concern is that we have a rather large
number of members signing up so they can attend our upcoming programs. 

For an Idea, is there possibly a way that we can automatically have the member
registered for our website when they sign up for membership at our museum?  For example, e-mail them their Login ID and a
temporary password?  Or have it texted to
them?  This will save our membership
department a huge amount of headache.

If there is anyone who is experiencing the same
issue, please let me know If you have found a workaround for this.