Hi everyone,
We were all so happy when Altru gave us the ability to customize online Acknowledgement Level and use it for all of our online program sales. The problem we're encountering currently and will continue to encounter as our online sales traffic increase, is that many purchasers seem to forget (after a time) whether they chose "Will Call" or "Mail" delivery option at the time of purchase. It would be very helpful, if in the Altru report merge fields, there can be an option to add "Delivery Method." So far, all the other merge fields work great - especially the purchasing grid and order number - as that's the most efficient way for our staff to look up the specific order quickly and let them know that "your tickets were not mailed because you chose Will Call as your delivery method. They will be waiting for you at the Will CAll area when you arrive for your event."
Thanks so much for listening! ~ Rena
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How do I set up the customized acknowledgement emails for online purchases? topic.
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