Altru Ideas

Actually, this is not "available now" it only sends acknowledgment default vs. program default which does not make sense. We have to update two acknowledgements for our events.

I agree with Breanne and Emily that having Advance Sales send e-tickets is crucial during this time of social distancing. Would love to have this capability.

I voted on this back in 2017. It was needed then and is CRITICAL now. There is no reason we shouldn't be able to send eTickets and acknowledgement emails from the system.

In a time when we need to limit social contact, this needs to be implemented. With new norms of timed ticketing and elimination of walk up sales, we need a way to be inclusive of those who do not have access to a computer.

It really is so strange that etickets exist for Online Sales but not Group, Daily or Advance Sales. Seems like if it's available for one type of sale, it should work for all sales. It's a big problem at my organization.

I need to add another scenario. Let's say there's an event a week from today, but the guest is on our property today, and wants to buy tickets at our admissions desk for the event next week. We can sell them the ticket from daily sales using the scheduled programs button, but unless a ticket template is already loaded, which it usually isn't because most of our revenue comes from online sales so no printed ticket templates are added to the program during initial setup, then no ticket will print when the transaction is complete. A small paper receipt will print, but then what? The customer is expected to hold on to that receipt for a week and not lose it? Even if a printed ticket template is added, there is still the same issue. A receipt can be emailed, but then we don't have anything to scan when the guest arrives for the event. eTickets should be able to be generated from all sales methods.

This one seems to have been in the hopper for a long time. Blackbaud/Altru really has to understand that we cater to a very wide audience, and often times people who have difficulty navigating the Internet do not like it when we ask them to just purchase tickets online. "Can't I just purchase the tickets over the phone?" When that person comes in, without a ticket, or an email with an order number, it slows down the process greatly. Even if they have trouble with email, we can still mail out a printed-out eTicket, if need be. And then, of course, there are scheduled programs that are weeks out that people want to buy in Daily Sales. "But I'm already here, can't you just sell me a ticket?" Sure, just wait 5 minutes while I add the button to Daily Sales, and the line gets longer and longer behind you. Setting up tickets for every event is also too much. Why isn't the default an eTicket?

Does anyone know/discovered if there is a workaround for this? This seems like such a rudimentary element for Altru to offer. Why can't it simply be an option in Daily Sales to choose "e-ticket" instead of print? It's very frustrating that Blackbaud is silent/unresponsive on something that's seems so simple to implement. 

I would like to vote on this more than once. This would be EXTREMELY helpful!

+1 and for another reason... if people buy tickets online, then want to modify their guests, like add more people than they originally ordered for, they CAN'T do this through the webform. Once someone registers for a pre-registered event, they cannot re-register or register more guests. We MUST perform this through advance sales.

So the person who buys 3 tickets and wants 2 more CAN'T receive those as eTickets, and that's an oversight right there. Just another reason to approve this idea.

Yes this is very important to us as we have an older audience that prefers to only purchase tickets over the phone and a lot of our out-of-town guests who don't always have access to a computer when they are in our area visiting and they have to purchase via phone as well. 

This would be beneficial as it takes quite some time onsite the day of an event to look up tickets, print and scan for folks who purchased over the phone

The idea is already well stated, and since etickets can already be re-sent from the back office, it doesn't seem like it would be too complicated for original etickets to be sent the same way.

Time saver and would improve customer service. Please add!

Many of our guests do not understand how to purchase tickets online so they call to purchase tickets. We are unable to have a box office on-site so it makes the process a lot more difficult to try and get the tickets to the guests. 

Having the capability to send e-tickets for onsite or phone sales would be a huge time saver for us the day of the event as we typically have to look these people up and print their tickets once they are onsite for the event.

I just added my 24th vote to this.  

We have been given directive from our Executive Director that we must only use a ticketing process.  She does not want to see any more paper registrant lists, electronic name lists, etc..  She wants to validate tickets through scanning like every other major event.  We are investing heavily into this process. We are purchasing 2D area imager barcode scanners, surface pro 4s, sling cases, and installing wifi outside to check people in.  

With this heavy investment we are making and the clear need from the rest of the community, we feel it should be updated soon.

I hope you take this in great consideration Altru Product Dev team!

Has there been any update with this? Maybe this can be incorporated into the next Altru update?

This would be a tremendous help! Most of our event registrants call in to register or register online. Having Altru capability to email tickets would streamline the process and help to avoid a lot of confusion.

Yes! We have he exact issue and need a way to email tickets purchased over the phone