Altru Ideas
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
This is not actually "available now". Advance sales sends the default acknowledgement, not the acknowledgment for the program sold which does not make a lot of sense. There is not the flexibility to send etickets via daily sales either sooooo.... not available now..
How do we merge this idea with ALTRU-I-78 "Ability to email eTicket when purchased in advance/daily sales."
... which has 149 votes?
Not having the option to email advance tickets purchased by guests via phone inconveniences the customer as they have only two choices: make a special trip to the Garden to obtain their tickets in advance or wait in the purchase ticket line the night of the event to pick up their Will Call Tickets. Neither option is a good one, so we are hoping that this is taken into consideration to improve customer service. Thank you for listening!
We would love it at our organization as well. We do A LOT of advance sales, and therefore have to print lists every morning to help track pre-sales. We wish there was an e-ticket option for Advance Sales so all we need to do is scan a barcode and eliminate so much paper waste.
This is definitely something we would love, as well. We have to print out rosters ahead of an event and highlight names when people arrive without eTickets (either because they lost them/can't find it in their mobile email, or because their ticket purchase was through Daily/Advanced sales). We then go back through all of the highlighted names and go to each order record to the "Email Tickets" button (because you can't get their ticket number through Query unless they have clicked the link), copy/paste the Ticket URL into our browsers, then type in the Ticket # in the "Scan Tickets" area. It would be great if the ticket number was at least in the Scheduled Event Detail Report so that we could look it up quickly and scan their ticket.
This has come up for us too! Our admissions staff is not sufficiently trained and does not have the time to look up sales orders on constituent pages in order to confirm that an event ticket has been purchased.If we could send ticket purchasers a scannable ticket for tickets purchased via Advance Sales it would be very helpful. I don't understand why it's not an option for Advance Sales, considering it is an option for Online Sales.
We also sell tickets over the phone for our events for constituents that do not want to purchase online. This would be very beneficial for older constituents that do not make online transactions.