Altru Ideas

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Ability to utilize a Refund process for any type of payment made in Altru

This seems to have been brought up as a "question" many times within the community, mostly in regards to back-office payments.

I think making this an idea would be more appropriate as the workarounds provided are either to edit the payment to reflect a $0.00 payment, enter notes, and notify your financial team for a manual entry/adjustment, or possibly creating a reversal payment, flipping the transaction mapping, which acts like a refund, but still looks like a payment in Altru.

Both options don't seem preferable as (correct me if I'm wrong) editing the payment to $0.00 doesn't actually do anything to the GL unless this is a credit card payment.  There is no actual GL reversal, just a payment debiting and crediting nothing, but the trouble is when you cross over financial closings periods, where you've already recognized the original revenue, possibly from a previous month.

Creating a new payment reversing the GL or entering a negative transaction causes an issue in reporting as it will look like the constituent made 2 payments for the same amount.

This would apply to back-office payments to event registrations, memberships, donations, etc.
  • Guest
  • Jan 4 2016
  • Reviewed
Sales
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  • Dana Nelson commented
    August 07, 2018 20:08

     We use the Total Revenue and Payments report to post revenue daily in finance.  At the end of the month, I reconcile the credit card charges to the daily postings.  I was shocked to find out that a back-office transaction doesn't record any kind of refund the way a tickets point of sale transaction does.  I can see no reason why this history would not be tracked.  What a nightmare this causes for finance as well as have correct vendor payment tracking.  And now, our development folks have to remember to send me an email every time they do a refund instead of the system properly reporting on it like it should.  This should be fixed for so many reasons.

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  • Tracie Guy-Decker commented
    February 13, 2018 20:06

    This doesn't happen very often, but when it does it would be great to actually capture the history.

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  • Gillian Armstrong commented
    January 24, 2017 20:42

    Also, be able to track history of refunded back office transactions through cancelled payments. There is no record of these in Altru.

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  • +4

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