Altru Ideas

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Include comments associated with online donations in email alert

We have a "comments" section on our online donation form, where donors can add a tribute or details on how they want their donation used. When we get an email alert indicating that we received an online donation, I think any associated comments should be included in the email alert. Otherwise, the only way we know if there were any directives from the donor is to go to the specific gift record, click on the documentation tab, and see if there is a note present. 

  • Kate Pasch
  • Dec 5 2019
Marketing and Communications
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  • Mary Brickle commented
    September 11, 2020 18:09

    Vital for finding important notes from our donors regarding where/what their donations pertain to!!

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  • Sarah Jane Hoppe commented
    September 10, 2020 19:31

    This was also requested in April 2016 - comment titled: "Notes from Online Donation in the Email Alert". My org would use this function every week. Running a query to see the comments is an unnecessary extra step - the comments should be included in the alert emails. This would make record keeping so much less messy as well.

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  • Greg Post commented
    August 25, 2020 21:55

    Similar to this idea: https://altru.ideas.aha.io/ideas/ALTRU-I-1252

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  • Laura Chaney commented
    April 29, 2020 15:32

    I agree!

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