Altru Ideas

This is absolutely necessary. We welcome over 100,000 visitors per year. Many sales are Advance Sales. We have many programs that need individualized acknowledgement letters. How often does BB look at and act on these requests? Seems many are years old, yet if addressed would help your clients, which would help us elevate our customer service.

Any movement on this? It's ridiculous that this isn't already functional.

This is insanely frustrating and makes us not want to utilize advance sales. We have different programs that need different information, the default acknowledgement does not help this problem. We might have to have our staff go back to manually sending the tickets and confirmation, but that is a waste of time, as this should already exist.

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Completely agree! We use the email receipt to provide information on how to visit in person, but then if someone on staff uses Advanced Sales to reserve tickets for a virtual program, the patron is so confused as to why they got an email about how to visit onsite. I have been telling staff to use the online form to register people even if they get a phone call from a VIP, which means they have to go into Altru to get all of their contact info and then enter it manually into the webform. It's upsetting that the online custom acknowledgement isn't connected to the program no matter what the sales method it.

We also used Advance Sales to enter ticket sales after the fact...ie a program partner handled initial registration and then handed us the roster so we could capture participant information. I hate that we can't turn off emails for Advance Sales transactions even when selecting "No Receipt". It makes absolutely no sense that we can't adjust this functionality. and Advance Sales can't be used any more for our purposes.

Yes, we need the ability to at least turn off the email. I have had several very anxious/upset members that received emails when they visited in person and we selected in person receipt.

It's really ridiculous that this features was released in the way it was. The release notes say the new feature of being able to send acknowledgement emails via Advance Sales is meant "to help you communicate important information to your patrons when they make purchases" but just sending a generic default ack email from web forms does not accomplish that goal. I could already set up the existing Advance Sales receipt to do almost the exact same thing. The important information such as ticket links, Zoom links, and other program details are still not included in EITHER of the two emails that get sent via Advance Sales.

Why did you design the system to generate two useless emails instead of just one? Please fix this.

We've had to stop using Advance sales altogether (NOT ideal) as the default acknowledgement is automatic even when we click to not email a receipt. The custom acknowledgements from online sales should have always been attached to Advance sales and it's frustrating they weren't included from the start. But the automatic default acknowledgement just destroyed our ability to use Advance sales.

Agree so much! This is such an unfortunate update.

+1 for turning off email.