Altru Ideas
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
We need the ability to change refund method
We had someone accidentally partial refund a group sale order with cash, when they meant to select a different refund method (Square POS). It would be nice to edit the refund to change the method like these, where the refund method is only used to keep back office accounting and altru one-to-one.
I refunded to the wrong person. So I had to call that person and tell them what I did and get their number again. Would be nice to have an undo!
Mistakes are one reason I can see limiting the multiple refund process to specific staff. Front desk staff will often run a single refund at the desk. But front desk can be busy and loud; not the best place to make decisions. Further or multiple refunds could be referred to an office staff, who is hopefully not as pressured to refund immediately without thinking through the process.
I agree. I once accidentally refunded the wrong amount for a partial refund (the amount we keep instead of the amount they were owed) and we were unable to correct it in Altru. This is terrible for Accounting.